✉️ Reach a human
Email support@myappscart.com. Please include your registered mobile number and, if it is about a booking, the booking reference — it looks like SBG-2026-000210 and is on the booking screen. We aim to reply within two working days.
Vendors also have Business → Help and support inside the app, which opens a ticket attached to your account and your job, so nothing has to be explained twice.
📖 Before you write
The complete tutorial walks both apps screen by screen, and its final section lists the things the app refuses to do on purpose — which covers a good share of "is this broken?" questions.
🎟️ Bookings and tokens
The vendor hasn't responded
Nothing is required of you. At 24 hours the request expires by itself, your token returns to your wallet, and both sides are told. You can book someone else straight away — you do not have to wait for the window to close first.
I can't see the vendor's phone number
That is deliberate. Numbers are masked on both sides until a booking is confirmed, and the message thread unlocks at the same moment. If your booking shows Confirmed and the number is still masked, pull to refresh; if it persists, write to us.
My token payment failed
Then no booking was created and nothing was charged — there is no half-made booking to clean up. Try again. If your bank shows a debit with no booking against it, send us the date, amount and reference and we will trace it.
My refund hasn't arrived
Refunds land in your Shubhzo wallet, not your bank, and appear as their own row in Payment → Payment history with the reason attached. The wallet balance can be spent on the next token.
There's a quote on a booking that already says Confirmed
That is correct. The token confirms the date; the quote settles the price. A green Confirmed chip next to an "Accept quote" button means the date is yours and the number is still being agreed.
🏪 Vendors
I registered but no customers can find me
Registration is the first of four gates. You also need KYC approved, at least one listing approved by our team, and then to switch yourself Live on the Home tab. The app names whichever gate is still shut — the Payout account tile, for example, stays visibly locked rather than hidden until KYC clears.
A token scan failed
The scanner reports all six checks separately, so read which one failed. The common case is valid provider — that token was issued to a different vendor. A failed scan deliberately does not show the booking code or the customer's name.
I can't unblock a booked date
Booked dates belong to confirmed bookings and cannot be unblocked by hand; tapping one opens the job. This is what stops a date being sold twice. If a booking should not exist, cancel the job rather than the date.
The camera won't open for a scan
Grant camera permission in your phone's settings, or use Enter token number instead — typing the token runs exactly the same six checks.
When do I get paid?
After the customer confirms the service was delivered, on the payout cycle shown in Earnings — by default three days after the event. Every settlement shows the gross, the commission at your plan's rate, the TDS, the net and a UTR.
⚙️ App and account
I'm in the wrong app
Settings → Switch app. It signs you out on the way across, because a session belongs to an account with one role. Note that the same mobile number on the other side is a separate account, not your existing one with extra screens.
The app is in the wrong language
Settings → Language, or the language button on the login screen. Eleven are available and the change is instant. English and Hindi are complete; the other nine carry a working subset and fall back to English for anything not yet translated.
I'm not getting notifications
Check the notification permission for Shubhzo in your phone's settings, then Settings → Notifications in the app, which has a per-channel matrix and quiet hours that may be muting them.
I want to delete my account
See Delete Account — it can be done from inside the app.
🐞 Reporting a problem
What helps us most, in one email: your phone model and Android version, the app version from Settings → About, the booking reference if there is one, what you expected, what happened, and a screenshot. That is usually enough to reproduce it on the first try.