🗑️ Delete from inside the app
This is the quickest route and needs nothing from us.
- Open Shubhzo and go to the Account tab (customer) or Business → Settings (vendor).
- Open Settings.
- Scroll to Delete account.
- Confirm. You will be signed out, and the request begins immediately.
This cannot be undone. Your events, bookings, guest lists and wishlist go with the account, and a vendor's storefront, listings and portfolio disappear from search.
✉️ Delete by email
If you have lost access to the app or to the number on the account, write to support@myappscart.com from the email address registered on the account, with the subject Delete my Shubhzo account, and include the registered mobile number.
We will verify that the request is genuinely yours before acting on it, and confirm when it is done — normally within seven working days.
⏸️ Finish what is running first
Deletion is blocked while there is money or an obligation in flight, because we cannot refund or settle an account that no longer exists. Please close these off first:
- A booking request still inside its 24-hour window — let it be accepted, or declined, or expire.
- A confirmed booking that has not yet taken place.
- An outstanding balance, or a refund on its way to you.
- Vendors: a settlement not yet paid out, and any open dispute.
The app will tell you which of these is in the way rather than simply refusing.
📦 What is deleted, and what is kept
| Data | What happens |
|---|---|
| Name, mobile, email, profile | Deleted. |
| Events, checklists, budgets, guest lists | Deleted. |
| Wishlist, comparisons, saved searches | Deleted. |
| Vendor storefront, listings, packages, portfolio | Deleted and removed from search. |
| KYC documents | Deleted, except where we are required to retain identity records for a completed financial transaction. |
| Reviews you wrote | Detached from your name but left in place, so the vendor's rating history stays honest. |
| Payments, invoices, settlements, TDS records | Retained for as long as tax and accounting law requires. These are financial records, not profile data, and are not used to contact you. |
Why anything is kept at all: a receipt, an invoice and a TDS deposit are records the law requires us to hold for a fixed period. Everything that identifies you as a user of the app goes.
↩️ Alternatives to deleting
- Just want the notifications to stop? Settings → Notifications has a per-channel matrix and quiet hours.
- Vendor taking a break? Switch yourself off Live on the Home tab. You stop appearing in search and stop receiving requests, and your listings, reviews and history are all still there when you come back.
- Want your data corrected rather than removed? Account → Profile, or write to us.
✉️ Questions
support@myappscart.com — we aim to answer within two working days.