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ChessVerse

Support & Help

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We're here to help

Having trouble with ChessVerse? Send us an email and we'll get back to you within 2 business days.

Frequently Asked Questions

Do I need an account to play?

No. Tap "Guest" on the sign-in screen to play instantly โ€” your progress is saved on your device. Sign in with Google or Play Games only if you want cloud backup and the global leaderboard.

What's the difference between the game modes?

Classic Chess is a standard game against the AI at your chosen level. Story Mode is a 6-chapter campaign with 23 NPC battles and bosses. Puzzles are short mate-in-N problems. Arena is an offline knockout tournament. Survival throws asymmetric scenarios at you. Learn Chess is an 8-lesson academy with quizzes.

How does the AI difficulty work?

The AI has 1000 levels. Search depth, blunder chance, and aggression are all tuned together as you go up, so the AI improves the way a human would โ€” not just by searching deeper. Use the level slider on the Classic Chess setup screen to pick your challenge.

I signed in but my progress didn't carry over from my old device

Make sure you're signed into the same Google or Play Games account on both devices. Signing in restores your cloud save automatically โ€” this replaces (not merges with) whatever local progress the new device had, the same way most mobile games handle cloud-save linking. If it still doesn't appear, try Settings โ†’ Account โ†’ Sign out, then sign back in.

How do I remove ads?

Go to Settings โ†’ Premium โ†’ Remove Ads to subscribe monthly or yearly via Google Play Billing. This removes banner, interstitial, native, and app-open ads. Rewarded ads (the optional "watch for a bonus" kind) stay available even as a subscriber, since they're opt-in.

I bought Remove Ads but ads are still showing / I reinstalled the app

Go to Settings โ†’ Premium and tap "Restore purchases." This re-syncs your subscription from Google Play โ€” it works on any device signed into the same Google Play Store account you purchased with, regardless of your Guest/Google/Play Games sign-in choice in ChessVerse itself.

How do coupon codes work?

A coupon code unlocks everything at once and is redeemed from Settings โ†’ Redeem Coupon Code. You need to be signed in with Google or Play Games first (Guests are prompted to sign in), since each code is single-use and tied to your account the moment it's claimed.

Ads are not loading. Is something wrong?

Ad availability depends on your location and network connection. If you're on a slow or restricted network, ads may not load โ€” this is normal. Try again on a different network or check back later. Gameplay itself never requires an ad to load.

The app crashes or won't open. What should I do?

Try: (1) Force-close and reopen the app. (2) Restart your device. (3) Uninstall and reinstall from Google Play โ€” your progress is safe if you're signed in with Google/Play Games, since it's backed up to the cloud. If the problem continues, email us with your device model, Android version, and a description of what happened.

Is ChessVerse available on iPhone / iOS?

ChessVerse is currently Android-only. An iOS version may be considered in the future.

How do I delete my account and data?

Email us at support@myappscart.com with the subject "Delete ChessVerse Account" and the email/profile you signed in with. We will process your request within 30 days. (Guests never have an account, so there's nothing to delete beyond uninstalling the app.)

Contact Information

Email Support

support@myappscart.com

Response time: within 2 business days

When emailing, please include:

Your device model, Android version, app version, and a description of the issue.