ChandaKhata — Support

Yes. Recording donations, pledges, expenses and cash handovers all work offline. Everything is saved on the phone at once and syncs automatically when the network comes back — you don't need to press anything.

Yes. Each collector's phone holds a block of receipt numbers issued in advance by the server, so a receipt written with no signal gets its final number straight away. Two collectors can never issue the same number. If a phone runs low, it fetches a new block the next time it is online.

A UPI payment recorded offline is marked payment check pending until the treasurer confirms the money arrived.

Open the donation and edit it, or cancel it if it should not exist. Who can do this depends on their role. The receipt number is never reused, and the change is kept in the event's history, so the accounts always show what happened. If the donor already received a receipt, share the corrected one.

A pledge (vaada) is a promise — "₹5,000 next week". A donation is money received. They are tracked separately, so promised amounts never inflate the total in hand. When the pledged money arrives, record it against the pledge.

When a collector gives cash to the treasurer, one of them shows a QR code and the other scans it. The handover is recorded on both phones, offline too, and the collector's cash-in-hand goes down by that amount.

Three ways, and none needs the donor to install anything: share it on WhatsApp from the collector's phone, send an SMS with a link, or email it. Each opens as a receipt page in any browser.

WhatsApp sharing, PDF receipts and email receipts are free on every plan, always. Only automatic SMS and WhatsApp messages sent by ChandaKhata use messaging credits.

No. ChandaKhata does not issue 80G certificates. If your trust is registered for 80G, issue that certificate the way your registration requires.

1 credit = 1 SMS or WhatsApp message. Packs are 100 credits for ₹30, 500 for ₹125 and 2,000 for ₹440, GST included. Credits are needed only for automatic SMS or WhatsApp — such as SMS receipts, or a pledge reminder you choose to send by SMS. Nothing else uses them.

No. If an SMS fails to send, its credit is returned to your balance automatically. Credits are otherwise non-refundable.

Premium is ₹199 a month or ₹1,499 a year, and adds unlimited events (Free allows 3 at a time), all 20 receipt and invitation designs, charts and the audit report, and organizations for committees. It does not renew automatically — you renew when you choose to.

Make sure the phone is online and reopen the app; the server confirms the payment with Razorpay before applying it, which can take a minute. If it still hasn't appeared, email us with the date, amount and your registered mobile number.

Totals collected and spent for the event, and the names of donors who agreed to be listed. Gupt Daan donations are counted but never named. Phone numbers, emails and addresses are never shown.

No. It shows figures reported by the organizer and team. It is not an independent audit.

Open the donation and turn off public listing, or mark it Gupt Daan. The amount stays in the totals; the name disappears from the page.

In the app: Settings → Request account deletion. If you own events, transfer them first (Event details → Transfer ownership) or archive them. Money records stay with the event's accounts. Full details are on the deletion page.

Ask the committee's organizer first. If you can't reach them, email us and we will correct or remove your contact details. The amount may stay in the event's accounts so its totals stay correct.