⚠️ Before you do anything
Export your books first. GST records generally have to be kept for six years, and deletion here is permanent. Open More → Import & export and export to CSV or Excel, or take a full backup from More → Backup, and move the file somewhere safe.
Export is never gated — it works on every plan, during a trial, and after a subscription has lapsed.
Once you have a copy you are happy with, pick the option below that matches what you want.
🧭 Which option do you need?
| You want to… | Do this |
|---|---|
| Remove everything from one device, keep the cloud copy | Option 1 — uninstall |
| Stop cloud sync but keep working offline | Option 2 — sign out |
| Delete your account and everything stored in the cloud | Option 3 — request deletion |
| Remove one lost or stolen device from the shop's sync | Option 4 — revoke the device |
1 · Delete the data on a device
HisabNova stores your books in a database that belongs to the app. Removing the app removes that database.
- Android — long-press the app icon → Uninstall. Or Settings → Apps → HisabNova → Uninstall. To clear the data without removing the app: Settings → Apps → HisabNova → Storage → Clear storage.
- iPhone / iPad — long-press the app icon → Remove App → Delete App.
- macOS — drag HisabNova from Applications to the Trash and empty it.
- Windows — Settings → Apps → Installed apps → HisabNova → Uninstall.
Doing this on one device does not affect other paired devices, or a cloud copy if you had one.
2 · Stop cloud sync, keep using the app
If you only want to stop data leaving the device:
- Open More → Cloud sync
- Turn cloud sync off
- Sign out of the account
The app carries on working exactly as before — billing, stock, khata, reports and printing are all local. Nothing new is uploaded from that point on.
Signing out does not delete what was already uploaded. For that, use Option 3.
3 · Delete your account and your cloud data
There is no in-app delete button yet, so account deletion is handled by request. Email us and we will do it.
Request account deletion →What to put in the email
- The email address or sign-in method you used (Google, email, or guest)
- The business name as it appears in the app, so we can identify the right records
- A line confirming you understand the deletion is permanent
Send it from the address on the account where you can — it is the quickest way for us to confirm the request is really yours. If you signed in as a guest, tell us and we will work out another way to verify.
What gets deleted
- Your authentication account and its identifier
- Every business record synced to the cloud — invoices, products, customers, stock, ledger and payments
- Any push-notification token registered for your installs
- Any support correspondence you ask us to remove
What is not deleted, and why
- The copy on your own devices. We cannot reach it. Use Option 1 on each device.
- Payment and invoicing records held by Razorpay. These are kept for the period Indian financial regulation requires, under Razorpay's own policy.
- Anything you exported yourself — backup files, CSVs, PDFs you shared.
How long it takes
- We acknowledge the request within 2 working days.
- Deletion is completed within 30 days, and usually much sooner.
- Backup copies held by the cloud provider age out within a further 90 days.
- We email you to confirm when it is done.
4 · Remove a lost or stolen device
If a paired tablet or phone has gone missing, you do not need to delete anything of your own:
- On the hub device, open More → Team sync
- Find the device in the paired list and revoke it — its access token stops working immediately
- If a staff member used it, deactivate them under More → Team & users
🤔 Common questions
Can I delete just my customers, or just last year's bills?
Individual records can be deleted in the app, subject to your role's permissions. Financial rows are soft-deleted — marked deleted and kept — so that history survives an audit and a sync conflict. If you need a hard deletion of specific records, write to us and say which.
I never signed in. Is anything of mine on your servers?
No. Without a sign-in there is no account and no cloud copy. Uninstalling deletes everything that exists.
Will deleting my account cancel my subscription?
Not automatically. Cancel it first, or say so in your deletion email and we will handle both together.
Can I get my data back after deletion?
No. It is permanent by design — that is the point of it. Export first.
✉️ Contact
For deletion requests or anything about this page:
support@myappscart.comSee also the Privacy Policy for what is stored where in the first place.